Question 1

What is your turnaround time?

Accepted Answer

We turnaround nearly every case within 10 business days. Most cases are delivered within 7 business days, complex cases may require additional time.

Question 2

Do you have a Fee Schedule / Pricing List?

Accepted Answer

Yes, please check out our Pricing below.

Question 3

Do you offer a RUSH service?

Accepted Answer

Yes, we can RUSH cases in under a week for a fee of $60, subject to availability. 
Please contact us when submitting your case to confirm.

Question 4

What are the benefits of using OEM Hiossen products from your lab?

Accepted Answer

Our partnership with Hiossen provides us with the capability of milling custom abutments in-house and providing very competitive pricing. This allows our clients to have convenient and cost-efficient access to premium OEM parts with reduced turnaround times.

Question 5

How do I ship cases and what are the fees involved?

Accepted Answer

We offer shipping options with GLS, UPS, and FedEx. We only charge for outbound shipping. 
Please email us at properguideimplant@gmail.com to request shipping labels or boxes.

Question 6

How can I track my case?

Accepted Answer

We will provide you with a tracking number once your case is shipped.

Question 7

How can I communicate with your lab?

Accepted Answer

Our Doctor's Portal (https://properguideclient.seazona.cloud/Login.aspx)has an instant messaging feature that we receive in real-time. Additionally, you can call us at: (510) 517-5355 or email us at: properguideimplant@gmail.com.

Question 8

What is your remake policy?

Accepted Answer

Generally, we will remake cases where we are at-fault or if there is a material defect. If a product fails within the warranty period and was used under normal and intended conditions, we will either repair, remake, or a credit will be applied to the account-- equal to the value of the original product. You can view a more detailed policy in our Terms of Use.(https://www.properguideimplant.com/terms-of-use)

Question 9

Are your materials ADA approved?

Accepted Answer

Yes, all materials are ADA approved and sourced in the USA.

Question 10

Where does your lab operate and provide services?

Accepted Answer

We are based in California and manufacture products in-house. We serve all states and territories in the USA.

Question 11

Can you accommodate special requests or customizations?

Accepted Answer

Yes, please call us: (510) 517-5355 at or email us at properguideimplant@gmail.com (properguideimplant@gmail.com)to confirm.

Question 12

What is your live implant surgery course and how do I sign-up?

Accepted Answer

Implants are complex procedures that are often intimidating to many dentists. We have partnered with implant specialists at Bell Dental Center to offer a weekly course to help dentists gain hands-on experience assisting and/or shadowing live implant surgery, for free.

Learn more here. (https://www.properguideimplant.com/live-implant-surgery-course)

FAQs

Contact

(510) 517-5355

properguideimplant@gmail.com

1598 Washington Avenue
San Leandro, CA 94577

Resources

Downloads: Fee Schedule | Rx Slip
Pages: About | FAQs | Contact | Send Case

Hours

Monday - Friday: 9:00AM - 5:00PM

Saturday - Sunday: Closed