FAQs

We turnaround nearly every case within 10 business days. Most cases are delivered within 7 business days, complex cases may require additional time.

Yes, please check out our Pricing below.

Yes, we can RUSH cases in under a week for a fee of $60, subject to availability. Please contact us when submitting your case to confirm.

Our partnership with Hiossen provides us with the capability of milling custom abutments in-house and providing very competitive pricing. This allows our clients to have convenient and cost-efficient access to premium OEM parts with reduced turnaround times.

We offer shipping options with GLS, UPS, and FedEx. We only charge for outbound shipping. Please email us at properguideimplant@gmail.com to request shipping labels or boxes.

We will provide you with a tracking number once your case is shipped.

Our Doctor's Portal (https://properguideclient.seazona.cloud/Login.aspx)has an instant messaging feature that we receive in real-time. Additionally, you can call us at: (510) 517-5355 or email us at: properguideimplant@gmail.com.

Generally, we will remake cases where we are at-fault or if there is a material defect. If a product fails within the warranty period and was used under normal and intended conditions, we will either repair, remake, or a credit will be applied to the account-- equal to the value of the original product. You can view a more detailed policy in our Terms of Use.(https://www.properguideimplant.com/terms-of-use)

Yes, all materials are ADA approved and sourced in the USA.

We are based in California and manufacture products in-house. We serve all states and territories in the USA.

Yes, please call us: (510) 517-5355 at or email us at properguideimplant@gmail.com (properguideimplant@gmail.com)to confirm.

Implants are complex procedures that are often intimidating to many dentists. We have partnered with implant specialists at Bell Dental Center to offer a weekly course to help dentists gain hands-on experience assisting and/or shadowing live implant surgery, for free. Learn more here. (https://www.properguideimplant.com/live-implant-surgery-course)